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Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use 7 Seas Casino. By visiting the website, creating an account, depositing funds or using any available service, you agree to comply with these terms, the Privacy Policy, Responsible Gambling information, game rules and any promotional terms displayed on the website.
7 Seas Casino is owned and operated by FlowPlay, LLC. The platform employs a Privacy Policy governing the collection, use and storage of user information, and maintains a published Responsible Gaming policy to support safe play.
1. General terms and eligibility
These Terms & Conditions apply to the 7 Seas Casino website, account services, games, promotions and related features. They should be read together with any specific terms shown for a particular game, payment method or promotion. If a specific term conflicts with a general term, the specific term will generally apply to the relevant service or offer.
Please read these terms carefully before using the website. If you do not understand or accept any part of them, you should not create an account or continue to use the services. 7 Seas Casino may update these terms from time to time to reflect changes to the website, services, security practices or applicable legal requirements. The latest version will be published on the website, and you are responsible for reviewing it before continuing to use your account.
We may change, suspend, restrict or withdraw any part of the website where reasonably necessary. This may include removing a game, changing functionality, correcting an error, carrying out maintenance or responding to a security or compliance issue. We will take reasonable steps to keep website information accurate, although content may occasionally be affected by errors, delays or technical problems.
Legal age and lawful use
You must meet the minimum legal age and all other eligibility requirements that apply in your place of residence before using gambling services. You must only use the website where online gambling is lawful for you. It is your responsibility to understand and comply with the laws that apply to your location. Access may be unavailable or restricted in some jurisdictions.
You must not use the website if you are subject to a gambling exclusion, restriction or self-exclusion that prevents you from doing so. You must not use the website on behalf of another person, for another person's benefit or in connection with unlawful activity.
2. Accounts and verification
Where an account is required, you must provide information that is complete, accurate and current. You may be asked to confirm your identity, age, address, payment method or other details before an account can be opened, used or maintained. These checks support legal, regulatory, fraud prevention, payment security and responsible gambling requirements.
- You may hold and use only an account registered in your own name, unless another arrangement is expressly approved.
- All information provided to 7 Seas Casino must be truthful and must not be misleading, incomplete or deliberately inaccurate.
- You must not create duplicate accounts, use another person's account or allow another person to use yours.
- You must keep your username, password, access codes and other security information confidential.
- You must not use automated tools, bots, scripts or technical methods intended to interfere with the website or games.
- You must follow reasonable verification, security and account management instructions provided through the website.
You are responsible for activity carried out through your account and should notify the appropriate support channel made available on the website if you believe your account has been accessed without permission. You should stop using the account until the matter has been reviewed.
7 Seas Casino may suspend, close or restrict an account where information cannot be verified, these terms may have been breached, activity creates a security or compliance concern, or the account appears connected with fraud, money laundering, collusion or other unlawful conduct. Where permitted by law, relevant records may be retained while activity is investigated.
3. Deposits, games and withdrawals
You may only use a payment method that is authorised for your use and held in your own name, unless a different arrangement has been expressly approved. You must not use funds obtained unlawfully, funds belonging to another person or a payment method that you are not permitted to use. Payments may be subject to checks, processing requirements, limits and availability shown on the website.
You should only deposit money that you can afford to lose. A deposit is not a guarantee of winnings, and gambling outcomes are uncertain. Once funds have been used to place a wager, the result will be determined under the rules of the relevant game. You should review those rules before playing, including information about how wagers are placed, how outcomes are generated and how results are settled.
Withdrawals may require identity, payment or security checks. Funds may be returned to the original payment method where appropriate or paid using another approved method. A withdrawal request may be delayed, declined or adjusted where information is incomplete, a payment has been reversed, an account is restricted, or a legal, security or compliance review is required. Any applicable fees, limits, eligibility requirements or processing information will be shown through the website or relevant service terms.
You must not attempt to exploit a pricing, technical, display or settlement error. If a clear error affects a bet, balance, game result or transaction, we may correct the error and take reasonable steps to restore the position that would have applied without the error. If funds are credited to your account by mistake, you must not withdraw or spend them and may be required to repay them.
Promotions and bonuses
Promotions, bonuses and other offers may have separate terms, eligibility rules, expiry dates, wagering requirements, game restrictions, maximum values or other conditions. These terms will be made available with the relevant offer. You should read them before opting in or using an offer. An offer may be withdrawn or amended where permitted by its terms, or where misuse, error or an eligibility issue is identified.
4. Responsible gambling, privacy and complaints
Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play, keep track of your time and spending, and avoid gambling when affected by alcohol, medication, stress or other circumstances that may affect your judgement. Never chase losses or borrow money to gamble.
Tools or controls may be available to help you manage your gambling, including deposit limits, time reminders, activity statements, breaks or self-exclusion. These options may have separate conditions and may not take effect instantly in every circumstance. If gambling is affecting your finances, relationships, work or wellbeing, stop playing and seek support from an appropriate gambling-help service in Australia.
Personal information is handled in accordance with the Privacy Policy. Information may be collected, used, stored and disclosed where necessary to provide services, process payments, verify identity, prevent fraud, meet legal obligations, manage responsible gambling controls, resolve disputes and protect the website and its users. Please review the Privacy Policy for further information about privacy rights and information handling.
Questions and complaints
If you have a question or complaint, use the support or contact option made available on the website. Provide enough information for the issue to be reviewed, including relevant dates, account details and transaction or game information where appropriate. You may be asked for further information to verify your identity and investigate the matter.
Complaints will be handled fairly and within a reasonable period. Do not disclose your password or full payment details when making a complaint. If a dispute cannot be resolved through the available support process, you may have rights under applicable Australian consumer or other laws. Nothing in these terms is intended to exclude, restrict or modify a right or guarantee that cannot lawfully be excluded, restricted or modified.
5. Website content, liability and legal matters
The website and its content are provided for general information and service use. We do not guarantee that the website will always be available, uninterrupted, secure, error-free or compatible with every device or internet connection. You are responsible for using suitable equipment, maintaining account security and taking reasonable precautions when accessing the website.
You must not copy, reproduce, modify, distribute, reverse engineer or commercially exploit website content except where permitted by law or expressly authorised. Trade marks, designs, text, graphics, software and other materials remain protected by applicable intellectual property laws.
To the extent permitted by law, 7 Seas Casino will not be responsible for loss caused by events outside reasonable control, including telecommunications failures, payment network issues, device problems, malicious activity, service interruptions, natural events or changes in law. Nothing in these terms limits liability where doing so would be unlawful.
If any provision of these terms is found to be invalid or unenforceable, it will be read down or removed to the minimum extent necessary, and the remaining provisions will continue to apply. A failure to enforce a provision immediately does not waive the right to enforce it later.
These terms are governed by the laws that apply to the relevant service and your use of the website, subject to any mandatory rights and protections available to you. By continuing to use 7 Seas Casino, you confirm that you have read these terms and agree to comply with them.