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Privacy Policy
This Privacy Policy explains how 7 Seas Casino may collect, use, store and protect information when you visit the website, create an account, use casino services or contact support. We aim to handle personal information responsibly and transparently, in accordance with applicable Australian privacy requirements.
7 Seas Casino is owned and operated by FlowPlay, LLC. The platform employs a Privacy Policy governing the collection, use and storage of user information, and maintains a published Responsible Gaming policy to support safe play.
Information we collect
When you use 7 Seas Casino, we may collect information that is needed to provide gaming services, maintain account security and meet our legal obligations. The information collected will depend on how you use the website and the services available to you. We do not ask players to provide information that is unrelated to these purposes unless there is a clear reason to do so.
Account and identity information
This may include your name, date of birth, contact details, login information, account preferences and other details submitted when you register or update your account. We may also collect information used to confirm that you are the account holder and that you meet applicable age and eligibility requirements.
Verification information
To help prevent fraud, protect accounts and comply with applicable requirements, we may request identity or address verification documents. These could include copies or details from identification documents and other information needed for checks. Verification information is handled for security, compliance and account administration purposes.
Payment and transaction information
We may record deposits, withdrawals, wagers, account balances, bonuses where applicable and other transaction details. Payment information may be processed by payment service providers. We may receive information about the payment method, transaction status and relevant payment account details, but payment processing may be subject to the privacy policies of the provider involved.
Technical and usage information
When you visit the website, we may collect information about your device, browser, operating system, IP address, approximate location, access times, pages viewed and interactions with the site. We may also receive information about how you use website features. This information helps us operate the website, identify technical issues, improve performance and support security monitoring.
Communications and support information
If you contact us, we may keep records of your questions, requests and communications, together with information needed to respond. We may also retain notes about account support, complaints, responsible gambling enquiries and other service interactions.
How we use personal information
We use personal information only for appropriate business, service, security and compliance purposes. Depending on the circumstances, this may include the following:
- Creating, maintaining and administering your player account.
- Processing gaming activity, deposits, withdrawals and other account transactions.
- Confirming your identity, age, eligibility and account ownership.
- Performing anti-fraud, anti-money laundering, security and risk checks.
- Detecting, investigating and preventing suspicious, unlawful or unauthorised activity.
- Providing customer support and responding to questions, complaints or data requests.
- Sending service messages about your account, transactions, security or changes to the website.
- Sending marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
- Improving website design, functionality, security, content and user experience.
- Understanding website use through reports, statistics and other aggregated or de-identified information.
- Meeting legal, regulatory, tax, accounting and record-keeping obligations.
- Establishing, exercising or defending legal rights and managing disputes.
We may combine information collected from different parts of the website where this is reasonably necessary for these purposes. We may also use aggregated information that does not reasonably identify an individual for reporting, analysis and service improvement.
Sharing information
Personal information may be shared with service providers that help operate the website and provide services on our behalf. These may include payment providers, identity and verification services, fraud prevention specialists, technology and hosting providers, customer support tools, professional advisers and other suppliers supporting the business. Such providers should only use information for agreed purposes and according to applicable requirements.
Information may also be disclosed where necessary to comply with legal obligations, respond to lawful requests, protect players or the website, investigate suspected fraud or wrongdoing, or protect legal rights. If the business or part of its operations changes ownership or structure, relevant information may be transferred as part of that process, subject to appropriate protections.
Cookies, security and retention
Cookies and similar technologies
The website may use cookies and similar technologies to remember preferences, keep account functions working, support security, understand website traffic and improve services. Some cookies may be provided by third parties that support analytics, payments, security or other website functions. Cookies can help make the website more convenient, but some features may not work properly if certain cookies are disabled.
You can manage or delete cookies through your browser settings. Your browser may also allow you to block certain types of cookies or notify you when cookies are being used. The available controls vary between browsers and devices. Changing these settings does not necessarily remove information already collected or prevent all technical information from being processed.
Security
We use reasonable technical, administrative and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, monitoring, secure transmission methods, verification processes and staff or supplier procedures. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should use a strong password, keep login details confidential and contact support promptly if they suspect unauthorised activity.
How long information is kept
We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute management and legal compliance. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, we may securely delete it, anonymise it or place it beyond active use, subject to technical, legal and operational considerations.
International handling
Some service providers may store or process information in Australia or other countries. Where information is handled across borders, reasonable steps should be taken to support appropriate security and privacy protections. The safeguards and legal protections available may differ depending on the country involved.
Your privacy rights and contact requests
Subject to applicable requirements and reasonable verification, you may ask about the personal information we hold about you and how it is used. You may also have rights to request access to your information, correction of inaccurate or incomplete information, deletion of information that is no longer required, and information about how your data is handled.
You may withdraw consent to marketing communications at any time. You can usually do this by using the unsubscribe option in a marketing message or by contacting us. Withdrawing marketing consent will not affect essential service messages relating to your account, transactions, security or legal obligations. It may also not affect processing that is based on another lawful reason.
How to exercise your rights
For access, correction, deletion or marketing consent requests, contact support@7seascasino.best. Please describe your request clearly and provide enough information for us to identify your account. We may need to verify your identity before providing information or making changes, particularly where a request could affect account security or another person's privacy.
We will review and respond to reasonable requests within the time required by applicable requirements. In some situations, a request may be refused, limited or delayed, including where information must be retained for legal, security, fraud prevention or dispute-related reasons. If we cannot complete a request, we will aim to explain the relevant reason.
Changes to this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The latest version will be published on this page with its effective date where appropriate. You should review the policy periodically, especially before continuing to use the website after a material change.
By using 7 Seas Casino, you acknowledge that you have had an opportunity to read this Privacy Policy. If you do not agree with the way information is handled as described here, you should stop using the website and contact us about any available account or data request.